運送資訊



Shipping Information
Welcome to our online store! Below are all the details regarding the shipping of Hi-Fi audio equipment and accessories.

Shipping Zones and Fees

  • Local Hong Kong: For orders of HK$500 or more, we offer free standard shipping. An additional fee applies to remote areas.
  • Outside Hong Kong and Overseas: Shipping fees will be charged at cost and may vary on different dates. The fee will be calculated based on the order date. For orders of HK$10,000 or more, a corresponding shipping discount will be applied. Please contact us for details.

Processing Time
Orders are typically processed and prepared for shipment within 2-3 business days (excluding weekends and public holidays). During peak seasons or promotional periods, processing times may be slightly longer. Once your order has shipped, you will receive a confirmation email with a tracking number.

Shipping Methods
We partner with reliable logistics providers to ensure your audio products are delivered safely and on time. Depending on your location and order size, shipping methods may include:

  • Local Hong Kong: SF Express or JD Logistics are used by default. Hong Kong Post service can be requested.
  • Outside Hong Kong and Overseas: FEDEX or UPS are used by default, or other courier companies may be used due to shipping cost considerations.

Estimated Delivery Time Delivery times vary depending on the destination:

  • Local Hong Kong: Standard shipping usually arrives within 1-3 business days after dispatch.
  • Outside Hong Kong and Overseas: Typically 5-12 business days, subject to customs clearance and destination.

Please note that unforeseen circumstances such as weather delays or logistics issues may affect delivery times. We will do our best to provide accurate estimates and keep you informed throughout the process.

Track Your Order
 Once your order has shipped, you will receive a confirmation email containing a tracking number. You can track the status of your shipment through our website or the logistics company's website.

Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or special materials. Please check the product description or contact our customer service team for shipping eligibility.

Customer Support
If you have any questions regarding shipping, delivery times, or special requests, our customer service team is happy to assist. Please contact us via email at contact@newgenaudio.shop.

Thank you for choosing NewGen Audio as your supplier for hi-fi audio equipment. We look forward to providing you with excellent service!